jlhp Casino – Privacy Policy

This Privacy Policy ("Policy") describes how jlhp Casino ("jlhp," "we," "us," or "our"), operator of the online gambling platform at jlhp.win ("Platform"), collects, uses, stores, shares, and protects the personal information of individuals ("Players," "Users," or "you") who register, access, or interact with the Platform.

This Policy applies to all personal data processed by jlhp in connection with the operation of the Platform, including data collected through account registration, deposits and withdrawals, gameplay, customer support interactions, and visits to jlhp.win.

By registering an account or using the jlhp Platform, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein. This Policy is incorporated by reference into jlhp's Terms & Conditions.

The data controller responsible for your personal information processed via jlhp.win is jlhp Casino, operating under the PAGCOR regulatory framework in the Philippines. For all data privacy inquiries, you may contact jlhp's designated Data Privacy Officer (DPO) at [email protected].

jlhp collects the following categories of personal data depending on the nature of your interaction with the Platform:

jlhp does not collect sensitive personal information (as defined under RA 10173 — e.g., health data, political affiliations) except where required for KYC identity verification or regulatory compliance, and only with your explicit consent where required by law.

jlhp collects personal data through the following methods:

• Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawal requests, or contacting customer support
• Automated collection: Technical and usage data collected automatically as you access and interact with the jlhp Platform, via server logs and session management systems
• Cookies and similar technologies: As described in Section 9 of this Policy
• Third-party verification services: Identity and age verification data received from KYC service providers during account verification processes
• Payment processors: Transaction confirmation data received from GCash, PayMaya, and banking partners in connection with deposit and withdrawal processing

jlhp processes your personal data for the following purposes, each supported by a lawful basis under RA 10173:

• Account registration and management — necessary for the performance of the contract between you and jlhp
• Age and identity verification (KYC) — compliance with PAGCOR regulatory obligations and applicable Philippine law
• Processing deposits and withdrawals — necessary for contract performance; compliance with AML obligations under AMLA (RA 9160, as amended)
• Fraud detection and prevention — legitimate interests of jlhp and protection of other players on the Platform
• Responsible gaming monitoring and enforcement — compliance with PAGCOR requirements; protection of player welfare
• Customer support — contract performance; legitimate interest in resolving player issues
• Platform improvement and analytics — legitimate interest in maintaining and improving the quality of jlhp services
• Legal and regulatory compliance and reporting — compliance with applicable Philippine laws and PAGCOR directives
• Marketing communications — only where you have expressly consented, and subject to your right to withdraw consent at any time

jlhp does not sell, rent, or trade your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven payment networks — for processing financial transactions
• KYC and identity verification providers: Third-party services engaged to verify player identity and age in compliance with PAGCOR requirements
• Game software providers: JILI, Pragmatic Play, Spadegaming, and other certified providers — limited technical data necessary for game delivery
• IT and infrastructure service providers: Hosting, security, and platform support providers operating under strict data processing agreements
• Regulatory and law enforcement authorities: PAGCOR, AMLC (Anti-Money Laundering Council), and other Philippine governmental authorities where required by law or regulatory directive
• Legal advisors: Where disclosure is required to protect jlhp's legal rights or defend against legal proceedings

All third-party service providers engaged by jlhp are required to process personal data only in accordance with jlhp's instructions and applicable data protection law.

jlhp retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and PAGCOR regulations. General retention periods are as follows:

• Account data: Retained for the duration of the account and for a minimum of five (5) years following account closure, as required by PAGCOR and AML regulations
• Transaction records: Minimum five (5) years from the date of the transaction, as required under AMLA regulations
• KYC documentation: Minimum five (5) years from account closure or last transaction, whichever is later
• Customer support records: Retained for three (3) years from the date of the interaction
• Technical and usage logs: Typically retained for twelve (12) months for security and fraud monitoring purposes

Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with jlhp's data disposal procedures.

jlhp implements technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jlhp servers
• Encryption of sensitive data at rest within jlhp's database systems
• Multi-factor authentication requirements for administrative access to systems containing personal data
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular independent security audits and penetration testing of the jlhp Platform
• Incident response procedures providing for notification in the event of a data breach affecting your rights and freedoms

Notwithstanding these measures, no internet transmission is completely secure. jlhp cannot guarantee absolute security but will notify affected players and relevant authorities without undue delay in the event of a data breach, in accordance with RA 10173 requirements.

jlhp uses cookies and similar browser technologies on jlhp.win for the following purposes:

• Essential cookies: Required for the Platform to function — session management, login authentication, security tokens. These cannot be disabled without impairing your access to jlhp.
• Performance cookies: Collect anonymous, aggregated data on how players interact with jlhp pages to help us improve platform performance and navigation.
• Security cookies: Used to detect and prevent fraudulent access attempts and account takeover.

jlhp does not use third-party advertising cookies or cross-site tracking technologies. You may manage cookie preferences through your browser settings. Disabling essential cookies will impair core Platform functionality including login.

The jlhp Platform is strictly for individuals aged 21 years or older, as mandated by PAGCOR. jlhp does not knowingly collect personal data from individuals under 21 years of age. Where jlhp becomes aware that personal data has been collected from an underage individual, such data will be immediately deleted and the associated account closed. If you are aware of an underage person having accessed jlhp, please notify us at [email protected].

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal data held by jlhp:

• Right to be Informed: The right to be notified of how your personal data is collected, processed, and used — fulfilled by this Privacy Policy
• Right to Access: The right to obtain a copy of your personal data held by jlhp
• Right to Rectification: The right to correct inaccurate or incomplete personal data
• Right to Erasure: The right to request deletion of your personal data where processing is no longer lawfully justified, subject to jlhp's legal retention obligations
• Right to Object: The right to object to processing of your personal data for purposes beyond those necessary for the contract or legal compliance
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated

To exercise any of the above rights, please contact jlhp's Data Privacy Officer at [email protected]. jlhp will respond to verified data subject requests within thirty (30) days of receipt.

jlhp's primary operations and data storage are based within the Philippines. Where personal data is transferred to service providers operating outside of the Philippines (such as international game software providers or cloud infrastructure partners), jlhp ensures that such transfers are protected by appropriate safeguards, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under RA 10173.

jlhp reserves the right to update or amend this Privacy Policy at any time. The revised Policy will be posted on this page with an updated "Last Updated" date. Where changes are material, jlhp will provide reasonable notice to registered players via email or in-platform notification. Your continued use of the jlhp Platform following the posting of a revised Policy constitutes your acceptance of the changes.

For all privacy-related inquiries, data subject access requests, or concerns about how jlhp handles your personal information, please contact:

• Data Privacy Officer (DPO): jlhp Casino
• Email: [email protected]
• Live Chat: Available 24/7 at jlhp.win
• Response Time: Within 30 days of verified request receipt for formal data subject requests; 3–5 minutes for live chat general support
• Languages: English and Tagalog

If you are not satisfied with jlhp's response to a privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.